This course is designed for those who are entering the workplace for the first time, at the start of employment or in a different and more challenging role. There is no prerequisite for this course.

The course includes:

• Introduction to work-related violence
• The risk of conflict
• Participants’ personal safety
• The law relating to violence
• How to resolve confrontational situations
• Maintaining professional boundaries

Certification

Assessment is ongoing by the instructor, culminating in a multiple choice question paper.

Delivery and fees

This course is delivered:

Face-to-face with a maximum of 12 participants – £540.

*In addition to the cost of the course, organisations will be charged for the trainer’s travelling expenses, which are calculated at 45p per mile.